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8701 W. Greenfield West Allis, WI 53214 CALL US - Toll-free: 833.912.6224 Mon - Fri: 9:00AM - 8:00PM

Meet the Team

11Kole Garcia Headshot

Kole Garcia

Executive Director, Owner; EMT-P, EMD-Q, EMD-I, CPR-I; Michael “Kole” Garcia has worked as a first responder for over 30 years. For the last 9, Kole has dedicated himself to training emergency dispatchers and improving their interactions with the public. Growing up in a family with varying degrees of English proficiency provided Kole with the drive to advocate on behalf of the Hispanic community.

11Josh Brown Headshot

Josh Brown

Director of Operations, Owner; EMT-P, AEMD, CPR-I, Fire; Josh has been working in the emergency service field for the past seven years. He has filled roles in numerous jobs in this field such as: Army Medic, EMT/Paramedic, Advanced Emergency Medical Dispatcher, Emergency Room Technician, EMS Communicator, EMR – NREMTP adjunct instructor, Member of WI EMS state board – Data / Analysis subcommittee, and FF/Paramedic. Josh is able to bring his knowledge from a diverse background.

11Bridgette Wallace Headshot

Bridgette Wallace

Community Outreach Coordinator; EMT-P, CPR-I; Bridgette is both a paramedic and dispatcher. A proud Milwaukee native, she became a paramedic to serve her community. This commitment has driven her to share her expertise as a CPR instructor and as Dispatch Coach’s Community Outreach Coordinator.

11Heidi Headshot

Heidi Golembiewski

Director of Community Outreach; RN, EMT-B, AEMD; Heidi Golembiewski is the Director of Community Relations of Dispatch Coach LLC where she is passionate about bridging the gap between communities and their emergency responders. Years of experience in healthcare as both an EMT and now a nurse have shown her the disparities that exist in the emergency response system.

11Suzanne Guiterrez Headshot

Suzanne Gutierrez

Translation Outreach Coordinator – Social Worker; Suzie has dedicated her life to giving back to the Hispanic community. Working with her nephew Kole Garcia at Dispatch Coach has given her a new way to give back. With a background in social work and translation services in the medical field, Suzie brings her passion of patient advocacy to Dispatch Coach.

11Kevin Nugent Headshot

Kevin Nugent

Financial Director; owner; Kevin Nugent became an entrepreneur approximately 33 years ago. Since then, he has created and managed numerous successful businesses.

11Mannequin Headshot

Jon Doe

CPR Specialist – Meet Manny the Mannequin! Manny has been with us since the beginning, and is the current record holder for employee of the month! Manny is one of our CPR mannequins, and has assisted in every one of our classes!


Maggie Carlozzi

CPR Instructor; CPR-I, EMD-Q, EMT-B, Maggie is a lifetime Wisconsin resident that has dedicated her life to public service. She currently is a dispatcher, EMT basic, and she teaches CPR classes. Maggie is an outstanding teacher and her dedication to students is unmatched.

11Wisconsin Emergency Training Booth

Erick Garcia

CPR Instructor; CPR-I, AEMD, EMT-B; Erick Garcia has worked in Milwaukee EMS for the last decade. Using his education degree, he strives to bring the best out of all his students. 

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